Order Processing and Shipping
Machines and accessories in product images are not included with purchase unless otherwise stated.
We will ship to locations within the United States. We do not ship to any other country at this time.
Within the continental United States (the contiguous 48 states), SHIPPING is FREE to customers on orders over $99.99. Orders being shipped to Hawaii and Alaska are not eligible for free shipping. Also, the free shipping policy does not apply to APO's, FPO's and DPO's. Shipping rates may be calculated by clicking the Checkout button in the shopping cart.
Free shipping does NOT apply to any item that requires freight ground delivery. On all orders that require freight ground delivery, we will immediately contact you by phone to give you the freight charges.
We ship most orders via UPS Ground. Items that are shipped directly from the manufacturer will be shipped using the manufacturer's preferred method (either UPS or FedEx). Packages that weigh less than 1 pound may ship via USPS Priority Mail. On orders that include free shipping, we reserve the right to choose the carrier of our choice to accommodate the most efficient method of getting the product to you.
Shipping charges in the shopping cart are accurate UPS published rates. We do not inflate any shipping charges.
Please keep in mind that UPS does NOT ship to PO Boxes. Providing a PO Box as your shipping address will not cause us to ship via USPS for you. If you have experience with UPS delivering to your PO Box, please call us and we'll make the exception; however, if the package gets denied and rerouted, you will be charged all applicable shipping costs.
Most orders will be processed within 1-2 business days. Orders placed on weekdays before 2pm Pacific time will usually be shipped the same day. Orders placed on Friday after 3pm, Saturday, or Sunday are processed on Monday. Processing and shipping does not take place on weekends or holidays.
Expedited shipping is effective based on when the item is sent out, not from the time the order is placed. If we have an item in stock, we can generally have it sent out the same day we receive an order (provided the order is placed before 2pm, Monday through Friday). Items that must be special-ordered or drop-shipped by the manufacturer cannot be sent through an expedited method.
Any customer that refuses their package will be charged the original shipping cost, plus the cost of shipping to have the item returned back to us.
FREE In Store Pickup
Order online and receive a call when your order is ready for pickup at the store. Product availability varies, and may affect the order fulfillment time. Please provide your contact information as the shipping address, so we can contact you when your order is ready. Orders placed after 3pm on Friday will be processed on Monday. Processing and order fulfillment does not take place on weekends or holidays.
Freight Shipping Policy
So that heavy-item orders can go as smoothly as possible, please read the following specifications and conditions for delivery of cabinets and assembled industrial machine tables.
With every purchase at Cathy’s Sew & Vac Honey Run Quilters we offer a 7 day return/exchange guarantee. This means that for any reason you are not satisfied with your purchase you can call us and return it for a refund or exchange.
For questions about returns, simply contact us via phone at (530) 895-8055 or e-mail at email@example.com.
This privacy notice discloses the customer privacy practices of Cathy’s Sew & Vac Honey Run Quilters. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
Information Collection, Use, and Sharing
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Our website may contain errors, may have missing information, or may not be up to date. We reserve the right to correct any errors or omissions, and to update information at any time without prior notice. Corrections or updates may occur after you have submitted an order from our Website. In that event, we will attempt to contact you with the correct information before processing your order. If we are unable to contact you with the correct information, then you may return the item according to our return policy.
If an item is listed at an incorrect price or with incorrect information, then at our sole discretion we reserve the right to refuse orders for that item, contact you for instructions, or cancel your order and notify you of the cancellation. We reserve the right to limit quantities, even after you have submitted an order from our Website. We apologize for any inconvenience that this may cause you.
We only allow service dogs in classrooms and event spaces. This is to protect our customers and instructors who may have allergies that would prevent them from fully partaking in class should such an animal be present. Thank you.
Property Left Behind
Cathy’s Sew & Vac Honey Run Quilters is not responsible for any property left behind at any of our locations. Any items discovered by staff members will be placed in our lost and found. Please make sure that you have all items that you entered the store or classroom/event space with, such as clothing, glasses, power cords, machine accessories, water bottles, and cutting utensils.